Survey Readiness

CMOs, CNOs, compliance personnel, emergency department personnel, legal counsel, nursing staff, physicians, quality improvement staff, risk managers, safety officers, and anyone else interested in the topic


Hospitals and health systems always must be prepared top to bottom for a survey from Center for Medicare & Medicaid Services, the state survey agency, The Joint Commission, or Det Norske Veritas. These surveys can occur for a variety of reasons including recertification, validation of deemed hospitals, complaint and abuse investigations, EMTALA investigations, or self-reported events. Proper preparation can help hospitals avoid and minimize adverse findings during a governmental or accrediting organization survey. This webinar seminar will help hospitals prepare and manage these unannounced surveys.


Describe what the hospital or health system should do upon notification of surveyors at the door;
Discuss how to prepare frontline staff for surveyor questions and observations;
Discuss methods of how to be your own watchdog; and
Review examples of how the hospital or health system can remain informed of changes in regulations.


MEET YOUR FACULTY: Nancy Ruzicka; Speaker Bio


Nursing: Up to 2.0 contact hours will be awarded for this offering by the Louisiana Hospital Association for complete attendance and evaluation of the program. The LHA is approved by the Louisiana State Board of Nursing – CE Provider #39.
Other Participants will receive, upon completion of this program and evaluation, a certificate documenting the completed continuing education/clock hours.


1/9/2024 10:00 AM - 12:00 PM
Central Standard Time
Registration not available.

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VIRTUAL OFFERING: Access information for the webinar will be provided to each registered participant in advance of the event. To prevent emails from going into your junk or spam folders, have your IT staff whitelist the email address [email protected] and any emails coming from Access information and program materials are not meant to be shared with anyone other than registered participants. Program materials are the intellectual property of the speakers and are intended only for those who register and participate in the webinar. Sharing this information with others within your organization will result in being charged an additional registration fee.

REGISTRATION: Registrations are accepted online only. VISA, Master Card, Discover, and American Express are accepted. Email confirmations will be sent to registrants upon completion of registration. To ensure timely delivery of instructions and handouts, and inclusion on the attendee list, registrations should be completed online one week prior to the event.  

CANCELLATION POLICY: Individuals who cancel more than seven business days prior to a scheduled event will be charged a cancellation fee of $40 per person unless the webinar is complimentary. Written notice of the cancellation must be emailed to [email protected]. No refunds will be issued for cancellations received within seven business days of the event or for no-shows. 

SUBSTITUTION POLICY: Registrants who are unable to participate in an LHA educational event are permitted and encouraged to have an eligible substitute; however, written notice of the substitution must be emailed to [email protected] at least seven business days in advance of the event. The substitution option is not available if written notification is received by the LHA less than seven business days before the scheduled program. 

ACCOMODATIONS: Please contact the LHA if you have a disability that may require special accommodations for this educational opportunity. The LHA is committed to ensuring full accessibility for all registrants.