Secrets of the 5 Star Physician
WHO SHOULD PARTICIPATE:
Physician leaders, physicians and advanced care practitioners, practice leaders, CNOs, quality professionals, patient experience champions, and anyone engaged with provider services and support
You Will Learn How To:
- Educate providers to become actively engaged improving the patient experience:
- Gain buy-in and adopt the 5 Star HABITS model of creating TRUST through kindness and communication;
- Embrace new patient-driven best practices and processes that lead to a consistent 5-star patient and family experience;
- Phase in the 5 Star Physician HABIT Checklist as the model of both current and future providers to deliver a 5 Star patient experience every time; and
- Gain buy-in for ten patient focused policies.
Practical Take-Away Action Tools:
- 3 Physician HABIT Checklists
MEET YOUR FACULTY:
Dr. Michael Klein, MD, Chief Medical Officer, Custom Learning Systems; Speaker Bio
Brian Lee, CSP; Healthcare’s Engagement Expert, Custom Learning Systems; Speaker Bio
CONTINUING EDUCATION: Participants will receive, upon completion of this program and evaluation, a certificate documenting the completed continuing education/clock hours.
Registration not available.